Family Aged Care Advocates (FACA), a specialised independent business guiding families through the complex and often overwhelming aged care process, has found a valuable partnership with Collins Hume to ensure the business remains both operationally sound and scalable.
Founded by Shane Hayes, FACA was built on the premise that navigating aged care shouldn’t be confusing or stressful. Shane’s previous background in financial planning combined with his aged care focus since 2018 allowed him to create a range of services that specialises in helping families manage the challenges of caring for elderly loved ones.
The Challenges
As a startup in a niche market, FACA faced the typical struggles of new businesses: maintaining operational efficiency while growing its client base. Shane highlighted how critical it is for small businesses to have a solid structure beneath them.
He explained, “Anything needs a good structure underneath it to develop further, and I think that’s what Collins Hume has really enabled FACA to do — to bed in a good structure, a good understanding of the accounting and financial side of it, which is critical for any business.”
The Solution
Collins Hume, a trusted partner of FACA, provided essential business support through their Business Advisory Program, led by Nathan McGrath, Collins Hume’s Senior Business Adviser. Shane expressed how beneficial the program was, noting, “Having a team with specialised knowledge and regular meetings has been profoundly beneficial from his perspective.”
The structured monthly meetings with Collins Hume allowed FACA to focus on often-overlooked aspects of business growth, ensuring that the financial and operational aspects didn’t get lost in the day-to-day running of the business.
Shane emphasised, “I’d get feedback about things that we’d tried, what worked, what didn’t and what we could tweak a little differently. It’s been a great experience.”
Results and Outcomes
The partnership has led to several significant outcomes for FACA:
Operational Confidence: Shane underscored the peace of mind that came with Collins Hume’s support, “It’s peace of mind knowing that the other stuff is right so I can focus on what we do.”
Business Scalability: With Collins Hume’s guidance, FACA was able to grow with confidence, securing its financial stability and expanding its services. “Collins Hume has enabled us to bed in a good structure, and that’s critical for any business, especially a small one where you don’t necessarily have all the experts on hand,” Shane said.
Responsive Support: FACA appreciated the hands-on, responsive nature of Collins Hume’s support.
For FACA, Collins Hume’s expertise went beyond financial support
Collins Hume provided a pathway for sustainable business growth. Shane now has the tools and confidence to manage his operations effectively, allowing him to focus on what he does best: helping families navigate the aged care maze.
Shane wholeheartedly recommends Collins Hume for any startup looking to solidify their foundation: “It’s a really powerful experience from just being confident that you are, in fact, setting up those back-of-house things to enable you to do the service delivery.”
By partnering with Collins Hume, FACA has built a robust foundation that supports its mission to guide families through one of life’s most challenging journeys — aged care. Read more on the website at https://www.familyagedcareadvocates.com.au/.
Elevate your business to new heights. Contact Nathan McGrath on 02 6686 3000 for an obligation-free discussion on how Collins Hume can help you achieve a better performing business, better lifestyle and a true sense of purpose.
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